Contact

Talk to someone who knows the shelves

Ask about a bottle, an order or a brand we should stock. A person reads every message and replies to the email you give us.

Send us a message

Fill in the form and the message reaches the team directly. We reply to the email address you give us.

  • Include your order number

    If you are writing about an order, the order number gets you a faster, precise answer.

  • A person replies

    No ticket bots. Our team reads each message and answers you directly.

  • Your details stay private

    We use what you send only to answer your question. Details are in our privacy policy.

Contact form

Frequently asked questions

Where is my order?

When your parcel ships we email the tracking link, and you can follow it from there. Signed-in customers also see every order under their account.
Are the perfumes authentic?

Yes. Every bottle is checked on arrival, sealed and with its batch code intact. If a bottle arrives damaged or not as described, contact us and we will sort it out under our refund policy.
How long does delivery take in Canada?

Delivery times and costs by province are listed in our shipping policy. Every parcel ships with tracking.
How do I choose a fragrance without smelling it?

Read the notes on each product page, then look at the family: fresh and citrus, floral, woody and oud, vanilla and amber. Email us with the scents you already wear and we will suggest the closest matches.